You have to admit, bad customer service is usually pretty funny. It’s just unfortunate you have to pay for it.
I go to Jamba Juice a few times a week for my 16 ounce Pomegranate Paradise. The staff there know me pretty well but one of the employees insists on calling me “Heather”. This was our conversation this morning:
Jamba Employee: “Good morning Heather! How are you?”
Me: “Um, my name is Hilary.”
I don’t have anything profound to say about this. I’m just a little disappointed at how some people can give the impression of good customer service by being friendly and energetic when they’re really just on autopilot. I like a little authenticity with my smoothie.
I do enjoy a good (re: bad) customer service story though. I’ve been known to peruse the Yelp reviews for entertainment purposes ( I highly recommend reading the reviews for Gilbert’s in Monterey, California). So, what’s your worst customer service story? I would genuinely love to hear it!